Your Privacy Matters

Privacy Commitment

Directra respects your privacy and is committed to protecting your personal information collected through our training platform in compliance with Singapore’s Personal Data Protection Act (PDPA). We ensure your data is securely handled and used solely for training administration and communication purposes.

2026-01-24
Directra Pte Ltd
contact@directra.best
11 Rivervale Crescent, Singapore, 545082
10 Sections
8 User Rights
365 Review period
Privacy policy cover image illustrating secure data handling

Definitions

Clarification of key terms used in this policy

Any information relating to an identified or identifiable individual.
Any operation performed on personal data, such as collection, storage, use, or destruction.
Individuals using Directra services or visiting our website.
The Director capability training programs and related services provided by Directra.
Small data files placed on your device to enhance user experience and collect analytics.

Data Collection

We collect information to improve and personalize your experience with Directra services.

User-Provided Data

Information you actively share with us during registration or course enrolment.

  • Full name and contact details such as email address
  • Professional background and training preferences
  • Payment information for course fees
  • Feedback and course evaluations
  • Correspondence with support or training staff
  • User account login credentials

Automatically Collected Data

Data gathered through your interaction with our online platforms without manual input.

  • Device information including IP address and browser type
  • Usage statistics such as course access times and pages visited
  • Cookies and tracking technologies data
  • Geolocation data when enabled
  • Error and performance logs
  • Referral and advertising identifiers

Third-Party Data Sources

We may receive data about you from trusted external partners to enhance service quality.

  • Background verification agencies for compliance purposes
  • Payment processors for transaction verification
  • Marketing platforms for communication preferences

Purposes of Data Use

Your information supports several aspects of Directra’s service delivery and administration.

  • Registering users and managing training enrolments
  • Processing payments and issuing receipts
  • Providing personalized training content and recommendations
  • Communicating updates and important notices
  • Improving website functionality and customer experience
  • Conducting surveys and gathering feedback
  • Ensuring compliance with legal and regulatory requirements
  • Protecting against fraudulent or unauthorized activities
Illustration demonstrating secure and responsible use of personal data

Legal Basis for Processing

Our data handling relies on specific lawful bases aligned with applicable regulations.

  • Consent given by users during registration
  • Performance of contract related to enrolment in training
  • Compliance with legal obligations within Singapore's laws
  • Legitimate interests pursued by Directra for service improvements

Data Security

Directra adopts robust technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

  • Encryption of sensitive information both in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting data to authorized personnel only

Cookies and Tracking

Our website uses cookies to enhance functionality and gather analytical insights to improve the user experience.

We utilize session cookies for basic operation and persistent cookies for remembering preferences.

Cookies are categorized as essential, performance, and targeting cookies.

Users can control cookie settings via their browser preferences or Directra’s cookie management tool.

Learn more about our cookie policy

Data Sharing

Directra shares data only with trusted third parties strictly for operational purposes, ensuring confidentiality.

  • Service providers handling payment processing
  • IT and cloud hosting partners supporting platform functionality
  • Compliance and regulatory authorities when required by law
  • Professional consultants engaged for audit and legal services
  • Marketing and communication partners with user consent
  • Data anonymized or aggregated for analytical reporting

International Data Transfers

Any transfer of personal data outside Singapore is conducted with safeguards to maintain security and regulatory compliance.

These include binding agreements, adherence to data protection standards, and approved transfer mechanisms.

Data Retention

Directra retains personal data only as long as necessary to fulfill the purposes outlined and comply with legal obligations.

User account data is retained while accounts remain active or as needed for service support.

Communication records are kept for administrative and quality assurance purposes for a limited time.

System logs are maintained securely for operational monitoring and incident contribute.

Upon expiry of retention periods, data is securely deleted or anonymized irreversibly.

User Rights

Users have specific rights regarding their personal data which can be exercised by contacting Directra.

  • Right to access personal data held by Directra
  • Right to request correction of inaccurate data
  • Right to withdraw consent at any time
  • Right to object to processing under certain conditions
  • Right to request data portability
  • Right to request erasure of data when applicable
  • Right to lodge a complaint with a supervisory authority
  • Right to be informed about data breaches affecting personal data

Exercising Your Rights

Requests regarding personal data can be submitted through our official contact channels with identity verification to protect your privacy.

contact@directra.best

Directra aims to respond to such requests within a reasonable timeframe, generally within 30 days of receipt.

Applicable Data Protection Laws

Directra is committed to safeguarding your personal information and complying with applicable data protection regulations in Singapore and beyond.

  • We collect only necessary data to provide and improve our director capability training services.
  • Your information is stored securely and accessed only by authorized personnel at Directra.
  • Personal data is not shared with third parties without your explicit consent unless required by law.
  • You have the right to access, correct, or request deletion of your personal data held by Directra.
  • Cookies are used on our website to enhance user experience while respecting your privacy preferences.
  • We regularly review and update our privacy protocols to align with regulatory standards and best practices.

For any concerns regarding personal data handling, please contact Directra or consult Singapore's Personal Data Protection Commission.

Marketing Communications

With your consent, Directra may send you updates about training programs, industry insights, and special offers relevant to director capability enhancement.

You can opt out of marketing communications at any time by following the unsubscribe link included in our emails.

Privacy Data Protection Illustration

Protection of Children's Data

Directra does not intentionally collect personal information from individuals under the age of 18 without parental consent.

Third Party Links

Our website may contain links to external sites. Directra is not responsible for the privacy practices of these third parties.

Changes to Privacy Policy

Directra may update this Privacy Policy periodically. Changes will be posted on our website with the latest effective date.